emergency AC service near me

“We were original customers of Simpson Air and did not have any issues or concerns with that company. However, our experience has significantly deteriorated since its merger with Del-Air Heating, Air Conditioning and Plumbing, primarily due to consistent poor communication and unrealistic scheduling practices. We have encountered numerous instances of missed appointments without any prior notification to cancel or reschedule. On one occasion, we waited until 10:30 PM for a scheduled appointment between 6–8 PM, with absolutely no communication from the company. When we called, we were told that we were "still on the schedule" and would be contacted if a technician would not be able to come. Even when we received a call to schedule an appointment, both my husband and I took time off work, only to experience yet another no-show without any communication or explanation. When we followed up, we were informed that the necessary part was unavailable—despite having been previously told that it was in stock, which was the reason for scheduling the appointment in the first place. To make matters worse, the company rescheduled the appointment (that was a no show) to a time we were unavailable, once again without consulting us or notifying us in advance. Our repeated requests to speak with a manager have gone unanswered. Each time, we are told that the matter has been "escalated to dispatch," but two days later, we are still waiting for a manager to contact us. The one positive aspect of our experience has been Chris who provided excellent service during the single appointment where a technician actually showed up. Chris was professional and thorough and pleasant to work with. Update 1/14/25 - Thank you Karoline for your response. We also sent an email to the address you mentioned (based on responses to other reviews) on 1/13/25 with this information. We look forward to your response. Update 1/17/25 - We received a phone call from a supervisor on 1/14 apologizing and rescheduling our appointment for 1/17/25 between 4-6pm. It is now 7:37 PM on 1/17/25 and no technician has shown up and we have not received any communication. When we called to follow up we were told that we can "reschedule for tomorrow" to which we advised would not be an option. We were told they would check on the status of the technician and have him call us. An update will be provided when/if we receive a response........”

“Since Simpson Air has merged with Del Air we have not had good service. About five years ago we were big fans, now like the rest of many major companies, it seems to be more about the money and less about the customer. Very transactional. We have bought a new home and weren't happy to hear that yet again, our service warranty was through Simpson/Del Air. We've had ongoing issues and the ONLY people that have been helpful and kind has been Kris in office who has been helping us when we call as well as Robert and Martin. These two are the ONLY two we will have out to our home, this is the reason for the 5 star review. Robert and Martin the technician's are genuine, kind, professional, knowledgeable and just good people. I hope Del Air/Simpson realizes what a value these two are.”

“Our tech Martin came in the evening after a full day servicing others. He was thorough, courteous and fully explained and fixed the problem. He even followed up the next day to make sure the AC was running properly. …”

“Service Tech replaced a blower motor over a month ago. He stated they would order the correct motor to complete the repair. The motor is covered under warranty but not the labor for the temp motor or the new replacement motor, which they …”

“Had issues with the power on my unit after ER the hurricane. JEAN San Clemente was the technician that answered the call. Professional and helpful. Educated me on ways to care for my unit. And signed up for the yearly maintenance. They responded quickly to my call and scheduled me right away. It was great.. I thought maybe it would have taken longer since the hurricane. But I can count on Del Air to come through.”

“Like everyone else has recently reported with Del Air, we’ve experienced the same issues. We are trying to get an issue resolved with our new system purchased under Simpson Air that is still under warranty. We’ve had to call repeatedly just to get a tech out. We had a tech appointment last Wednesday from 8-10 and no one showed. I had to stay home to meet them. When I called I was told the tech would be there from 4-6! Again last Friday we had an appointment from 12-2 and no one showed until 3:30! Tech has medical issue and called to leave because he couldn’t get in the attic. Replacement tech showed at 6pm and stayed until 8 without resolving the issue. No one can diagnose and resolve the issue. Now the system won’t heat or cool! We have been without a functioning system since Dec 2nd. At first the system wouldn’t heat. Now the system is not operational at all. Last week we had four tech visits. Nelson, David, Martin and Richard. David and Richard both spent two hours trying to get the system to work properly. Every tech left without a resolution or scheduling a follow up to resolve the issue. Repeated calls to have service result in escalation tickets without a response. I was able to talk to Stephanie on Monday Dec 9th and she said she was going to speak with Gary about my system and call me back. Called yesterday and had another escalation ticket issued. Was on hold for 10 mins and was told by customer rep she couldn’t reach Stephanie or Gary. No one has ever called us about our system issue! It’s pretty obvious they do not or cannot fix the issue. I even called Carrier to open a warranty case for them to contact Del Air so they can be on the line with the service tech. No one from Del Air contacts us. Ever. The only communication comes from the service techs when they are 30 mins out. We’ve had repeated issues with this new system and now no system for past 9 days. Very frustrated. Will be submitting a complaint with Florida Dept of Business and Professional Regulation as well as the Florida State Attorneys office today. If they won’t provide service, then maybe losing their license is the best recourse as they are not meeting their legal obligations.”