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★★★★★
Vincent did an exceptional job fixing our AC unit. Our capacitor had been struck by lightening and Vincent replaced it and got the unit back up and running within 20 minutes, highly recommend.
Price assessment
Great price
Price
$1–100
Services
HVAC system repair
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★☆☆☆☆
I ordered a unit from the company back in the third of October. ETA was 6-8 weeks from the manufacturer. Here we are in January and no unit.
I’m ok that delays occur. The reason for the poor review is that I have called this company at least bi-weekly since mid December to get an update on the status of the unit.
Ashley, the receptionist is an absolute joy. I am confident that all messages have been relayed. Her manager…..well I wouldn’t know because he has yet to return any of my calls to give me an idea of where we are with this unit.
I live in Canada. I understand that delays occur so timed my visit to my Florida home for 10 weeks after expected delivery. I flew down here and this gentleman is still not taking my calls despite message after message.
The service has been disappointing to say the very least but I’m 10 weeks in on a specialty order. Too late to start anew.
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★☆☆☆☆
I filed a claim through my home warranty company when my AC stopped working, and Diamond Air Conditioning was assigned. Two technicians recommended cleaning the unit and installing a UV light, which I paid for. After the visit, I inspected the unit and found it still dirty. After leaving a negative review, they contacted me, asking me to remove it in exchange for coming back to clean the unit properly—something that should have been done in the first place. While they returned, the AC still had mold and debris, and I was falsely told they had “done me a favor” by fixing the AC since it supposedly wasn’t covered by the warranty. In reality, the warranty company had approved a capacitor replacement, which Diamond Air Conditioning never completed.
Four days later, the AC failed again. A technician diagnosed a bad coil that needed replacement and stated the unit still had mold and had not been cleaned, despite the prior technician claiming it had been cleaned twice. The technician assured me they would submit the coil replacement request to the warranty company. The following day, the office called, stating the coil was ready for replacement. However, another technician arrived, re-diagnosed the system instead of replacing the coil, and claimed the AC needed full replacement due to a broken line, which had supposedly been missed earlier. While working, the technician caused a loud “pop,” further damaging the unit. When I expressed frustration, my concerns were dismissed, and I was told mistakes happen, the office miscommunicates, and technicians “don’t always do things right.” The technician even asked me if my life was perfect.
By Thursday, I discovered Diamond Air Conditioning had never submitted the coil replacement request as stated. Instead, they falsely claimed to the warranty company that they had attempted a repair but couldn’t complete it because I “wasn’t home long enough”—an outright lie confirmed via email from the warranty company. Furthermore, they stopped answering my calls unless I used a different number. Ultimately, the warranty company reassigned the case to a different vendor.
Diamond Air Conditioning is disorganized, unprofessional, and unreliable. Their front office ignored my number, their communication was terrible, and their technicians failed to resolve the issue while damaging my AC unit further, resulting in $12,000 in repair costs.
Under Florida Statute §501.204, the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) prohibits unfair or deceptive acts or practices in the conduct of any trade or commerce. Diamond Air Conditioning’s false claims, negligence, and failure to provide agreed-upon services clearly violate this statute. Additionally, under Florida contract law, failure to perform services as promised and causing damages to my unit constitutes a breach of contract and negligence.
Thank goodness we have a personal attorney, as Diamond Air Conditioning will be hearing from mine soon.
See pictures unfortunately I can’t add the recorded videos and recording with the emails because they have personal information.
