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★☆☆☆☆
Why I’m leaving 1 star:
1. No accountability – A mistake made during their own maintenance visit led to a major Freon leak, but instead of owning it, they gave excuses and contradictions.
2. Overpriced repairs – Quoted us $2,000+ for a service valve replacement and Freon refill at nearly $95/lb—way above fair market pricing.
3. Trust broken – Tried to upsell a full system replacement before even inspecting the problem, and shifted blame instead of addressing the issue honestly.
STORY TIME:
In June 2025, we had a clog in our upstairs unit and called ANYTIME. They advised that instead of just clearing the clog, it would be better to handle it as part of a summer maintenance checkup since it had been over two years since we had maintenance. That sounded reasonable, so we agreed.
Nick, the tech, came out, cleared the clog, and did the routine maintenance. I specifically mentioned that this clog had been cleared before, and he even commented that there was “a lot in there” but reassured us we should be good now. He then moved outside to our compressors, finished up, and everything seemed fine.
Fast forward to October 18, 2025—just four months later. My parents were visiting and staying upstairs. The thermostat was set at 70 but the temperature kept climbing to 77. My father, who has been in construction for 40+ years, immediately spotted Freon oil all over the compressor. He told me it looked like the service valve had been mishandled, causing a Freon leak.
We called ANYTIME again, and they sent out Alex the next day. Before even inspecting the unit, Alex suggested we should just replace the whole system for $3K–$4K. Then when he actually looked at the compressor, he immediately said, “Who last touched this? The valve is screwed on too tight, and that’s causing the leak.” But as soon as he realized we’d had their tech out four months ago, he backtracked and said he’d need to charge $250 for an “inspection” to be sure. My wife pointed out he had literally just identified the issue, but he insisted. We agreed, and five minutes later he confirmed exactly what he had already said—the valve was on too tight and caused the leak.
We lost 9 pounds of Freon. Their quote was outrageous: $900 to replace the valve, $250 for the first pound of Freon, and $750 for the remaining eight pounds—coming out to nearly $95 per pound, which is way above market rate. So essentially, we were being asked to pay $2,000+ for an issue that only existed because their own technician was the last person to service the unit.
When I pushed back, Alex tried to suggest this could have been a “2-year leak.” That’s simply not possible—my father confirmed leaks like this happen within days or months depending on severity. If it really had been ongoing for two years, it absolutely would have been caught by Nick during the June maintenance.
Later, Alex called his service manager, who shifted the story again, saying “well, it’s an old unit, these things just happen.” That’s not accurate either—these valves don’t just go bad on their own. Mishandling is what causes them to leak.
To top it off, the manager later told us the repair “isn’t guaranteed” because metal shards might fall in during the replacement. That’s true of any valve replacement, but if done properly by a skilled technician, it’s not an issue. It felt more like an excuse than a solution.
In the end, they waived the $250 inspection fee, but that doesn’t fix the bigger problem: lack of ownership. Even if this was an honest mistake, a trustworthy company would acknowledge it and work with the customer on a fair resolution. Instead, we got contradictions, finger-pointing, inflated pricing, and a push to replace an entire system rather than address the actual issue.
We will not be using ANYTIME again. HVAC companies deal with people’s homes and families—it requires trust. After this experience, I don’t trust them. Mistakes happen, but when they do, own it and make it right.
Price assessment
Overpriced
Price
$1,000+
Services
HVAC system repair, HVAC system maintenance
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★★★★★
Our air went out on both floors of our home and Matthew came out and absolutely fixed everything in a timely, thorough, and efficient manner. He kept us informed along the way and gave us immediate peace of mind upon his arrival. If we ever have issues in the future, we would definitely want him back again to help us. He was very professional, personable, and explained everything in a way that we could understand with ease. The system was already working even before he left!!!
Price assessment
Great price
Services
HVAC system repair
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★★★☆☆
This is an ongoing review and will hopefully be re-reviewed to five stars rather than ‘minus more stars’. I chose these guys based on the sales pitch, name brand, and specs of the unit. What I wasn’t prepared for is the exit of my initial comfort advisor in the middle of the job. I wasn’t informed or handed off etc. Just ignored texts for a few days until I had to call the answering service and hold for live rep and then wait for live rep to speak with someone else and back again and repeat. No time for this, and I shouldn’t have to be the one who calls when there are vent covers missing etc to ask when I might see the crew again to finish the very expensive job. Install mgr wasn’t available to call me and they don’t do things easy like email and text. Just answering services and many middle men. I’d not recommend them as of now but I’m hoping they’ll fix all this since my job is only halfway done. Terrible communication so far.
Price assessment
Reasonable price
Price
$1,000+
Services
Install AC
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★☆☆☆☆
DO NOT RECOMMEND ! I’ve had them come out to my home a few times. A technician stated there was biological growth in my furnace area(said it was basically mold) and recommended to clean the mold and install a UV light. A few months after another technician came to do the work and I was under the impression that they would clean the mold before installing UV light but he just sprayed it with germicidal cleaner. The technician installed the UV light poorly ! He made a big hole in the coil leaving the light exposed and not sealed which leads to air getting into it which basically defeats the purpose of the UV meaning it’s not working effectively as it should and also leaving it exposed to the human eye which could cause blindness when seen (which the technician himself told me). The technician also screwed the UV light through the thermostat wire and didn't even screw all sides of the UV light in not securing it safely/correctly. Also since the technician did this am I not constantly smelling a mildew scent in my home, which I never was smelling before.
The technician also cleaned the blower wheel but it was not cleaned properly and basically just looks as if it was only wiped off leaving a lot of debris and dirt on it still WHICH WAS OVER $400 JUST TO CLEAN !!! On top of that another section in the furnace area was found with biological growth as well by another company meaning that the first technicians that came out for this company could’ve not been doing their job properly or just bypassed seeing the growth because it could not and should not have been missed.
When I first called a representative told me that they do not deal with mold and cannot confirm that biological growth is mold (which one of there technicians did which is where I got the idea that it was mold to begin with) and they usually recommend a specialist to test the growth BUT THEY NEVER TOLD ME ANY OF THAT! Instead they made me pay over $1400 to have them install the light and make me feel as if they would solve the issue and the UV light would prevent it when I could’ve had the specialist evaluate the growth and have it dealt with correctly because my biggest concern was having the growth removed and the unit clean because I have an infant at home, which I’ve repeatedly told the company and the technician over and over. Instead they made me pay a lot of money and left me with the same problem AND MORE because of the poor job done by their technician leaving me to have to find someone else to do the job correctly and efficiently.
The company has been quiet ever since I had these complaints. I’ve been calling everyday since Monday to have this issue resolved and the representatives are unable to help me solve the issue and keeps stating a manager would reach out to me before the end of the work day and they never call!!
Services
A/C system maintenance, Cleaning, Installation
